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Social Media Knowledge Management

On the surface they sound very similar, particularly for someone who had had experience with knowledge management. Both involve people using technology to access information. Both require individuals to create information that is intended for sharing. Both technologies profess support for collaboration. But as Monty Python might say:

If it walks like a duck, quacks like one and weighs as much as a duck …

… then it floats and therefore …

… it is made out of wood.

Social media and knowledge management may seem to be the same thing based on their basic characteristics, but in reality they are different. I am not going to argue that one is better than the other, playing that type of zero-sum game is a waste of time. Rather than a ‘these’ vs. ‘those’ argument, it is time to recognize the differences and move on to figure out how best to apply each.

Equating social media to knowledge management makes sense if there is only one way to create, serve, and consume knowledge. Thankfully there are many ways and that makes social media different from knowledge management.

Knowledge management is what the company tells me I need to know based on what they think is important.

Social media is how my peers show me what they think is important based on their experience in a way that I can judge for myself

The descriptions may sound harsh and biased in favor of social media and to some extent that is true. Knowledge should be like water — free flowing and permeating down and across your organization filling the cracks, floating good ideas to the top, lifting everyone in the organization.

Knowledge management, in practice, reflects a hierarchical view of knowledge to match the hierarchical view of the organization. Knowledge may originate anywhere in the organization, but under knowledge management it is channeled and gathered together in a knowledge base (cistern) where it is distributed based on a predefined set of channels, processes and protocols.

5 must-have social media tools for EMS  — EMS1.com
On July 22, 2014, the U.S. congress passed the Virtual Social Media Working Group (VSMWG) act. The act allows the government and private agencies to collaborate and create the best strategies for using social media during emergencies.

Popular Q&A

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What is the most all-inclusive internally-focused social media/intranet/collaboration and knowledge management platform on the market today? - Quora

There is no good answer for this question as is. However the friendly salesperson representing each of the companies you list will gladly explain why their solution fits the bill. And they'd be right, and slightly wrong too. These are all good tools for something, but maybe not for you -- it depends on you.
Imagine you were asking what the best shoe is. Someone will say -- don't you think the best shoe is the one that fits you and makes you feel good -- maybe solves your unique foot needs? There is no best-of-breed shoe. How about asking what is the best ball to use if you want to play s…

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