Monitor social media Mentions
Here are some key features we want to highlight that will be beneficial to your business:
- Set up the alerts for your business name, keywords or competitors and get these alerts sent via e-mail or view directly within the application.
- Track mentions across a wide variety of online sites – Facebook, Blogs, Twitter, Forums etc.
- Expand details of ‘mentions’. For example, if you are in the mention app and see that your name was mentioned on a website you can click on this and view the website directly within mention app. If you find a tweet you can view the bio of the person that sent the tweet before deciding to respond.
- If you find that you get alerts from sites that are not relevant and you consistently delete these alerts mention app tracks this and will stop showing you alerts from this site.
- Alerts that are deemed priority are highlighted. They are priority if your name is mentioned or it’s from a site with a lot of traffic.
- If you have other team members you can share out alerts to them and also assign tasks to deal with the alert.
- You can perform certain actions on your alert, for example, share out details on Twitter, Facebook or just send an e-mil.
- Mention tracks many different sites across the web and allows you to to filter on different sources. For example, if you were interested in Facebook only you could filter based on this.
Mention is available an an iphone or android app so you can monitor activity when you are out and about. When you have a spare couple of minutes waiting on a meeting you can take out
your phone and respond to mentions, assign tasks to team members etc.
How to set up Mention
When you want to register you can enter in your basic details or use one of your social media accounts for your credentials.
After registering, you are instantly able to create your first alert.
Choose a name for the alert and add the key terms you want Mention to monitor, such as the title of your most recent blog post or the name of your top-selling product.
From here, you can choose search terms that you want to include or exclude, so if you share a name with somebody famous, you could include their profession or middle name to be excluded from the search parameters to reduce the number of irrelevant results you receive.
Choose the languages you want to monitor and the types of site to be watched. Enable “priority inbox” if you want your mentions to be assessed for how important they are, and “noise removal” if you want the site to learn which types of results you are not interested in when you delete them. You can also entirely block specified websites from your search results.
As soon as you click, “Create my alert”, Mention springs into action and starts searching its indexes for your brand name or keyword choices. You can then add Facebook Pages and Twitter accounts to share the results they provide or share an alert with team members.
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